Frequently Asked Questions
If you need help, we have a list of frequently asked questions. We strive to provide you with the best shopping experience possible. Click on a question below to view the answer.
How can I make changes to my order?
If you need to change something in your order, please contact us immediately. We typically process orders within 2 to 4 hours, and once your order has been processed, we may not be able to make any changes.
How can I pay for my order?
Customers can choose to pay for their purchases using:
Credit Card:
MasterCard, Visa, Visa Electron, and American Express
In certain cases, and to prevent potential fraud, Pitk Pelotas S.L. reserves the right to request a specific form of payment from a customer if the buyer's identity is not adequately verified.
Credit Card:
MasterCard, Visa, Visa Electron, and American Express
In certain cases, and to prevent potential fraud, Pitk Pelotas S.L. reserves the right to request a specific form of payment from a customer if the buyer's identity is not adequately verified.
Can I return an item?
Visit our returns and exchanges page for more information.
How long will it take for my order to arrive?
Delivery times will depend on your location. Once payment is confirmed, your order will be packaged. Delivery can be expected within 2 business weeks.
Do I need a user account to make a purchase?
It is not required to create an account. However, having an account provides for easier payment, the ability to create and send a wishlist, and a personalized shopping experience.
Can I make an offline purchase?
By phone: Call (305) 447-7569
By email: Send your order to [email protected]
Is it safe to shop at Elina Pilates?
Our store has an installed SSL Digital Certificate, which means that all connections between any page on our store and your device are made using a secure HTTPS protocol. This ensures that all information is encrypted and cannot be deciphered.
Are taxes included in the products?
The prices of the products displayed on the Elina Pilates website include the Value Added Tax (VAT) applicable according to the user's member state. Purchases made by individuals or legal entities residing in non-EU member states are exempt from VAT.
What warranty do the products have?
You can find all the information in the "Warranty and Returns" section.
Still have questions?
Reach out to us on the contact page.